TERMS AND CONDITIONS FOR RENOVATING CUSTOMER’S OWN RADIATORS & OTHER ITEMS

We are happy to undertake work on your own existing radiators. We take pride in what we do and want you to enjoy your finished radiator(s). The vast majority of our repair work is 100% successful. However, the customer must be aware that the process(es) sometimes require the application of extreme force and heat and the use of corrosive chemicals.

You should also be aware that there may be a latent fault within your radiator which may be exacerbated by the refurbishment process.

Although we take the utmost care, the nature of these processes can result in unavoidable damage for which Vintage Cast Iron Radiators Ltd cannot accept responsibility. Although very rare you must accept that some of the forces employed when working on your radiator can be extreme and (on occasion) may damage part or all of your radiator.

If we are commissioned to refurbish or renovate your own radiators we will agree a final price for the work to your radiator(s) before they are collected or delivered from your home or place of storage. They will be tested or inspected for faults at the beginning and end of every process. This is to reduce the cost to you. If a fault is found the process will be stopped or delayed and you will be charged only for the work undertaken to that point. However, on rarer occasions, faults may not be noticeable until all work is completed and the customer must be prepared to accept this.

Before we start work on your radiators we will require you to pay a deposit of £50.00 (plus any transportation costs) per radiator.

Terms And Conditions

  1. The customer will remove the radiators from any working system (including valve stems) ready for collection by or delivery to Vintage Cast Iron Radiators Ltd.

  2. The customer must ensure that radiators a properly drained prior to being received for repair our workshop; failure to do so often results in damage to our work surface, tools and work wear. This also causes discomfort for staff and usually necessitates an extraordinary cleaning exercise. An additional charge will be made where this is not the case.

  3. The customer will pay any deposit before collection.

  4. The customer will pay for all transportation costs in accordance with the agreed charges.

  5. All payments to be made by BACS transfer.

  6. Vintage Cast Iron Radiators Ltd will not be responsible for any breakages resulting from transportation or the refurbishment or renovation process.

  7. No sub-contractor will be responsible for breakages resulting from transportation or the refurbishment process.

  8. The customer will be responsible for payment of all work undertaken by Vintage Cast Iron Radiators Ltd and/or any subcontractor even if work is unsuccessful.

  9. Vintage Cast Iron Radiators Ltd will not undertake any work if the customer’s radiator is found to be faulty prior to the commencement of refurbishment.

  10. Vintage Cast Iron Radiators Ltd will stop the refurbishment of customer’s radiator(s) immediately if any damage is known to have occurred resulting from the refurbishment process.

  11. Vintage Cast Iron Radiators Ltd will inform the customer of the nature of any damage (should this occur) and the probable reason for the damage within 7 days of the damage occurring. The customer will be informed verbally.

  12. In the case of work stopped due to damage the customer will pay for all work undertaken up to that point within 7 days of the damage being reported to the customer.

  13. Pressure tests represent a moment in time They are a risk management tool and must not be understood to offer any form of guarantee.

  14. In the unlikely event of a fault being discovered only after all refurbishment work has been undertaken the customer will be responsible for the full refurbishment charge.

  15. Vintage Cast Iron Radiators Ltd will retain damaged items for inspection by the customer

  16. The customer will be responsible for arranging for the inspection, collection, delivery or disposal of damaged radiator(s) within 7 days of the damage being reported.

  17. Vintage Cast Iron Radiators Ltd will dispose of any damaged radiator(s) in any way it deems necessary in the event of conditions 10, 11 & 13 not being met.

  18. Deposits will be used to cover any costs incurred by Vintage Cast Iron Radiators Ltd and/or any subcontractor.

  19. The customer will be responsible for payment of any cost to Vintage Cast Iron Radiators Ltd and/or any subcontractor not covered by the deposit.

  20. If no work is undertaken wVintage Cast Iron Radiators Ltd will return the deposit in full, less cost of pick up (if incurred by Vintage Cast Iron Radiators Ltd).

  21. Vintage Cast Iron Radiators Ltd accepts no liability for any ancillary (full or part) attached or associated with any radiator delivered to our workshop.

  22. No returns can be accepted for customers own radiators and no guarantee is offered or implied.

  23. Vintage Cast Iron Radiators Ltd cannot be held responsible for the cost of original delivery, pick up or associated plumbing costs. the customer must cover the cost of removal, return to Radiator Renovator, re-delivery and re-fitting where agreed.

  24. Reference to ‘Radiators’ also covers other items.